Refund policy

Thank you for your purchase. Please read our return policy carefully to ensure a smooth experience.

Physical Products

  1. Defective Items: If your physical product is defective, you may request a return or exchange within 15 days of purchase.

    • Proof of purchase and evidence of the defect (e.g., photos or videos) must be provided.
    • Once the defect is verified, we will process a refund or replacement based on your preference.

  2. Non-Defective Items: Returns for non-defective physical products are not accepted.

Digital Products

All digital products are non-refundable. Due to the nature of digital goods, all sales are final.

If you experience technical issues with a digital product, please contact our support team for assistance.

How to Request a Return or Support

To initiate a return or request support:

  • Email us at leah@theskin-shop.com
  • Provide your order number, a description of the issue, and any supporting documentation.

Thank you for choosing our products!

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